Many things, but four in particular:

• Our ease of use. Association website administrators change over time and they vary tremendously in their computer experience. We design our websites to be so easy to use, virtually anyone can play the administrator role.

• Our unique two-page layout. Once you login to a CondoSites website, you're only one click away from any current content you care to view. There's no complicated navigation system, no drilling down several layers to find what you want. Every link you need is right in front of you.

• Our HOA/Condo association expertise. In addition to his expertise as a website designer, our founder, Jason King, has thrice been a condo association board president, secretary, treasurer, and a supporting board member in five communities in two states, and has property management experience as well. Our customers feel instantly at home with our websites because we build them from the user's perspective.

• Unlimited free support. Email us as often as you like for any reason, including making an appointment for a one-on-one phone support session. We never have and never will charge for personal support.

Absolutely. We support a number of communities in Canada and offer the added advantage of being familiar with many of Canada's provincial requirements for Stratas, HOAs, and Condo associations.

Yes. We currently work with communities ranging in size from a 15-unit townhome complex to a 2,000-unit homeowner association. We even support master associations.

Just one senior staffer who will take care of everything from design to support, upgrades, and billing, just as a community manager does.

We have been providing websites to communities since May of 2005.

1) Management companies offer these "free" website portals as a way to lock your association into using their services when, down the road, you may decide you're no longer happy with their company.

2) Keeping your website independent with CondoSites ENSURES long-term data, plus communications stability during a management company transition.

3) After you leave this management company, they will terminate the "free" website resulting in your association losing ALL your vitally important historical data and documents such as proposals, meeting minutes, work orders, emails, etc. Once a management company terminates the "free" website, your board will be left with no means of communication with your residents; you will lose all of your web accessible content; and owners and residents will be confused about how and where to get answers and information.

4) Management company-provided portals rarely offer tools for board members and communication committees. Frequently all content additions, changes, and communications must be facilitated through the community manager - who is often busy and may be difficult to reach in urgent situations. And in states that require websites and dictate content, the association is responsible should management not be keeping it compliant.

5) Management companies often boast that users will be able to login to their accounts. However, fewer than 5% of users login to the management portals for this purpose since the majority of owners pay via ACH and other autopay methods. If online payment is desired, CondoSites does allow users to pay their dues through your website via our integration with Zego Pay. Alternatively, a link to your management company's service can always be added.

6) Unlike the limited functionality found in the "free" management provided owner portal, CondoSites provides the board and volunteers with full administrative access empowering you to make changes as needed, send mass emails, and use powerful tools such as Service Requests, Vehicle Registration, Document storage, Electronic Forms with notifications, and so much more!

7) And remember, we offer free support - including training, best practices, and state compliance audits. All provided by the very same industry experts who build our platform.

Most management companies prefer that you not use 3rd party services like ours. When you do, it makes it difficult for you to be dependent on them. They also have to train their employees on other platforms.

In the end, it is the association's choice, not management, on which products, services, vendors, and companies they choose to work with.

Yes we do! We know that when severe weather, natural disasters, and emergencies strike, it can impact your ability to access the internet. Moreover, your management team may be busy dealing with their own professional and personal challenges related to the event. During these situations, our team is on call more than ever to assist and we prioritize those communities in the disaster zones - whether it be by taking transcriptions over the phone for emails to users or assisting in posting content. We're here to help!

CondoSites stays abreast of changes to state and federal legal requirements for association websites. In addition to ensuring our product meets and exceeds technical requirements, we also work hard to ensure we understand the laws so we can keep our communities informed about the content requirements.

No. You will sign a month-to-month service agreement. If you're happy with us (and we're confident you will be), we know you'll stay with us. And if you aren't, just give us 30-days notice to cancel. It's that simple.

In order to maintain our low price point, we are unable to load content for you. But we are here to help share best practices, provide training, and if you need, we can put you in touch with contractors for hire who can post your content for you.

We have specially trained contractors, a.k.a. Authorized Content Service Managers, that we can put you in touch with to perform these services. These contractors are independent of CondoSites and their rates and service vary by contractor.

Never. You can opt to include a business directory on your site and you can upload whatever vendor advertising you care to include; but that's entirely up to you.

None whatsoever. We'll walk you through all the features and functions once your website up and running, and you'll immediately see how easy everything is to use.

For example, check out this orientation video on uploading documents:

Your website will include content management control panels that you can use to post documents and photos; make entries to your events calendar or business directory; add, edit and delete information from your Newsboard; and more. The control panels are extremely simple to use: anyone who can click on a check box or open a drop-down menu will be an expert in minutes. Anything that requires a little programming we'll handle from our side at no additional charge.

Watch a video showing the details of uploading documents to the website:

That depends mostly on you. Once you've completed a simple questionnaire, we can create and activate the shell site within a few hours. If you can quickly provide us with your vector based logo and high resolution photos, we can quickly perform the graphic customization - all while you populate your site with content. While a highly organized community can accomplish this in a few days, most communities need more time to pull their content together and upload it to the site; but on our side, we can move as quickly as you wish.

You'll be entitled to unlimited e-mail support, and telephone & virtual support by appointment. We love hearing from you and will give you all the time you need for training, follow-up questions, best practices, or even tips for the property or association management. In the years to come, we are still available to train new administrators, and provide state compliance audits. This is always at no extra charge. In fact, we encourage you to use us as a sounding board. We've got a lot of experience working with communities and can give you good feedback on any ideas you may have.

To help you even more, we regularly offer complimentary webinars on a variety of topics. We even have help documents built into the content management control panels, and helpful videos.

Absolutely, and you get them for free. We'll install it automatically and let you know it's there. When you choose to use it, you can activate it on your end whenever you like.

If you have an idea or request for a new feature, let us know. We love your ideas and love implementing them to make our product better.

The domain name is portable and you can certainly take all your content with you; but the website coding, which produces the simple interface, is our proprietary software property.

A domain name is an address for a website. Ideally, it's a memorable or easy-to-spell word or phrase followed by a .com, .net, .org or other suffix--CondoSites.com, for instance. You need a domain because that is what people must type into the URL bar of their browser when they want to visit your site.

Absolutely, and the cost for the registration and renewal is included in our service. When you complete your Activation Questionnaire we will ask you about your desired preference. If the domain is available, we will register if for you. If it isn't available, we'll brainstorm and search alternative names with you until we find an available one you like.

If you already have a domain, you can transfer it to us and we will maintain it and pay for the annual registration renewal as part of our service. If you have email accounts, or other web services that require custom DNS entries, you'll need to keep it in your own registrar account.

CondoSites will maintain possession of the domain; however, it is yours to take with you should you leave - and we guarantee this in writing in our month-to-month service agreement.

Of course. Just re-point the domain to our servers and we'll take care of the rest. If you choose to transfer the domain to our registrar and control, we'll take care of future renewals and administration for you, with a written assurance that we'll transfer the domain back to you, if you wish, should you ever choose to cancel with us.

Please note: If you have email accounts, or other web services that require custom DNS entries, you'll need to keep it in your own registrar account.

Should you cancel your service with us, you are welcome to keep your domain. Your new domain registrar may charge you a transfer fee (approximately $20); but as long as you have been a customer of ours for at least three revenue months, we will not. If you have been with us for less than three revenue months, we may ask to be reimbursed for the price of the domain if we bought it for you, also typically under $20. Your domain will not be released if your account has a balance or is not otherwise in good standing.

We have our own server, professionally managed by InMotion Hosting. They've won numerous awards for their service and have been on the top ten lists for web hosts by the world's leading sources for as long as we have been a customer. They host our server in a state-of-the-art data center in Los Angeles, California.

Never. Overseeing the hosting of your website is our job.

Absolutely. CondoSites ensures that your entire website (documents, photos, databases, archives, and the most recent version of all your dynamic content) is backed up every 48-hours by our web host in Los Angeles to a cloud-based storage service.

No. Our backups are designed to restore the server in the event of loss. They are not designed to backtrack administrator actions to their website.

Regarding privacy: CondoSites does not and never will share or sell any of your website, Association, or community information. With your permission we may introduce you to some of our service and technology partners, if we feel you would benefit from their offerings. Plus, as of July 2023, we no longer use Google Analytics for website utilization tracking.

Regarding security: For maximum online security, we use SSL encryption for all access to the server and sites - from back-end maintenance by our team to the end-user experience. Further, we include domain level SSL encryption at no additional cost. Our server operates on the Linux operating system for greater speed and reliability, and has a robust firewall for further protection. The server is also monitored 24/7 for any signs of unusual activity and we benchmark it continuously for performance.

Sorry, but no. Our business model for working with HOAs and Condo associations is based on charging a modest monthly fee for hosting, support and service, rather than charging a single large fee for design only.

Yes. We provide metrics on utilization, which we call Insights. These metrics provide you with helpful information such as how often a document has been downloaded, a form has been submitted, or a module was opened. Insights are displayed directly in the control panels where you manage those items.

This real time data will provide association administrators, board members, and management with with a valuable look at the content users are engaging with most often. This insight will enable you to post more of the content users want and remove information that isn't of interest.

Note: We do value user privacy, so we don't show administrators when users login to the site.

Every home page is customized using the photos, logo, and materials you send us. The interior pages and modules use a "skin" which will also be customized using the materials you send. We implement colors and font styles that compliment your community and make your website as beautiful as your community itself.

You can hire a professional photographer to take some, of course; but you'll probably find there are a number of residents within your community that are skillful at digital photography. Consider enlisting a volunteer, or running a contest (with a prize!), to get some good shots.

Many associations also secure professionally captured photos from realtors who hire professional photographers for their listings. This method is typically the cheapest way to secure professional photos and yields beautiful results.

If you'd rather not include actual photos of your property, we can, for an additional fee, have one of our design partners create an attractive, graphic look for your website that reflects an interesting aspect of your surroundings.

Does your logo need some work? Perhaps all you have is an old black and white photo copy. If you need your logo redrawn or modernized, we have special negotiated pricing with graphic artists who can have your logo looking like new.

Whether that is a redraw:


Or a redesign:

Absolutely! If you have an existing color palette to share, please do.

Once we have photos or graphics that you're happy with and we can effectively use, we can generally complete the design process within a few days. In the meantime, you can and should be populating your site with content.

As soon as your domain is registered it is submitted to the search engines. The search engines will then be able to index your publicly-accessible content (anything that doesn't require a password to access) and list your website in their results.

CondoSites websites are also optimized for easy search engine crawling and indexing, but the time it takes for the search engines to perform their tasks is entirely up to them and out of our control.

Absolutely! Our sites are regularly tested on multiple versions of Firefox, Safari, Chrome, and Edge. CondoSites websites also work beautifully on your mobile devices and tablets.

Absolutely, all sites include password protection. Each user will register for a personal user account utilizing their email address and password of their choice, and there are user-end self-help tools to help them reset their lost or forgotten passwords. This means you don't have to worry about setting up and distributing passwords.

CondoSites is designed to be compatible with the accessibility tools built into your browser and operating system including High Contrast Modes, Link Focusing, and Zoom Shortcuts such as Command +/- (Mac) and Ctrl +/- (Windows). Full compatibility also requires that your content be accessible. This includes having all of your "Image Only" scanned documents replaced with actual text character-based documents.

Yes. Our software includes functionality to mass email your registered users. You can even schedule the emails for future delivery and track them once they are sent.

For communities that need email hosting, we are compatible with 3rd party host providers including Google Workspace, GoDaddy, Zoho, Pobox, FastMail, and Office 365.

You can. You can set up small email groups (called Forwarders), such as your board of directors, or a social committee. You can create up to ten email forwarders with up to ten destination email addresses per forwarder.

Yes. We use Spam Assassin, a server-side spam filtering program, to help prevent spam sent via an email forwarder from reaching your email.

Picture a 32" to 50" TV-like display mounted in the mailbox room, outside an elevator, or above the front desk of your building lobby featuring a beautiful and informative feed of information for residents. We call this feature Digital Information Display (or DID for short).

A Digital Information Display from CondoSites is just that, and features information ranging from meeting notices, association news, photos, notice of recently uploaded documents, a calendar of upcoming events, and even current weather and time. The feed is displayed in a visually aesthetic and easy to read layout designed to capture the attention of the passing resident.

As a value-added bonus to our website product, the Digital Information Display data feed from CondoSites is included at no extra charge as part of our all-inclusive product. Your only cost is the hardware, which will vary based on your design.

Feel free to contact us for help with estimates on hardware costs.

Nope! Our Digital Information Display feature reads the content from your website database and displays it automatically on your display. If you are keeping your website current your display will have content too.

Absolutely! The packages module fits 21 deliveries per carousel slide in portrait orientation and 24 deliveries per carousel slide in landscape orientation.

Displays can be configured to show only package slides on the carousel. (Handy for a packages-only display.) DID Portrait displays can also be set to dedicate one of the two carousels strictly to packages, leaving the other carousel set to display community news and information.

We care about your resident's privacy, so users control whether to have their package deliveries shown on the display.

Only your administrators can upload, edit, change, or delete the content on your community website. This is done through a set of easy to use content management control panels. Full Administrators can also assign certain user groups, such as board members, or property staff members, access to some or all of the control panels, as well.

CondoSites handles the uploading and manipulation of fixed content, such as the association's logo, photos, and colors. The association's administrators are responsible for uploading and maintaining all of their content.

Adding and editing content is done through your website's content management control panels.

Watch a video showing the details of uploading documents to the website:

You can upload and store documents in a variety of formats. We recommend sticking with PDF format when possible as this is a universal format that can be opened on any device and operating system. Our software also supports Microsoft Word and Excel, JPEG, PNG, and other formats. Each document is limited to 3.5 MB for easy download by your users and to enable us to not have to restrict the number of documents you upload.

If you have Governing Documents, Reserve Studies, and Insurance Binders larger than 3.5 MB, we ask that you email it to us for review.

Please know that due to our storage method for documents, we are unable to upload documents larger than 10 MB in size.

There is no size restriction on JPEG and PNG formatted images. Our software will automatically resize them when uploading.

To preserve the community feel of the website, we do not permit the posting of banner ads or pay-per-click ads. You can include advertising in your business directory, however; and if you have the code for coupons or display banners that directly pertain to a given ad, you can include those within the directory listing, as well.

Also, although we've never seen it happen, and are not responsible for any of the content you upload to your site, we would not knowingly allow the posting of any material that is obviously offensive to others, or that violates any laws.

We also recommend that you always get permission from the individual or family before posting birthday or death announcements, respectively.

Our entire service is available for a flat $65 per month (when paid annually) or $70 per month (when paid quarterly). (You can see what's included on our Features and Price page.) We do not charge any set-up fees, and service is month-to-month.

Never. When you sign on with CondoSites, you're entitled to unlimited e-mail support and one-on-one telephone and virtual support by appointment. Contact us as often as you need.

Once your pre-launch website is activated, we'll bill you forward for the remainder of the quarter or year (depending on the plan you subscribe to). Subsequent bills are sent 30 days in advance of the service period. Annual bills are sent on the first business day of December. Quarterly bills are sent on the first business day of March, June, September, and December. Billing is sent via email to the billing recipient of your choice, plus the primary administrator of your website - or a board member if the property manager serves as the primary administrator.

We accept association and personal checks; and we also accept credit cards with a small convenience fee.

To avoid late charges, payment is due within 25-days of the date printed on the bill. Late payments are subject to a late charge of $25.

The amount of time we put into designing, programming and supporting our customers' websites isn't affected that much by the size of their communities, so it doesn't seem fair to charge as if it does.

Yes. We accept credit cards.

We always welcome the opportunity to work with multi-property managers. Ask us about our discounts for designing and hosting websites for multiple communities.

We have special products for Master Associations.

We also have wholesale pricing available for management companies.

We'll gladly answer any questions you may have. If you would like, we can provide you with references and happy customers that you can talk to, as well.

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